At O.G.F, every garment is produced exclusively for you once your order has been placed. Unlike traditional retailers, we do not hold large inventories or mass-produce our collections. Each item is created on demand, allowing us to reduce unnecessary overproduction, minimize waste, and maintain the level of quality that defines every O.G.F piece.
Because every order enters production specifically for the customer who placed it, we kindly ask that you review your order carefully before completing your purchase. We strongly recommend checking our size guide and ensuring all product selections, including size, color, and shipping information, are correct.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of delivery. To help us resolve the issue as quickly as possible, include your order number along with clear photographs showing the problem. Once your claim has been reviewed, we will provide an appropriate solution, which may include a replacement or a full refund at no additional cost.
For all other return requests, including but not limited to ordering the wrong size, changing your mind, or personal preference, your rights will be handled in accordance with the applicable consumer protection laws in your country or region. Nothing in this policy limits or excludes any statutory rights you may have under applicable law.
Our made-to-order production model is a conscious choice. By producing each garment only after it has been ordered, we avoid unnecessary waste and excess inventory while ensuring that every O.G.F piece is created with purpose, care, and attention to detail.
If you have any questions before placing your order, our team is always happy to help. We encourage you to contact us before purchasing if you are unsure about sizing, fit, or any other product details.